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" Selling to anyone over the phone / "
Renee P. Walkup with Sandra McKee.
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BL
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| Record Number
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586425
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| Doc. No
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GBB078585b415644
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| Main Entry
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Walkup, Renee P.,1957-
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| Title & Author
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Selling to anyone over the phone /\ Renee P. Walkup with Sandra McKee.
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| Edition Statement
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Second edition.
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| Page. NO
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xiv, 210 pages :: illustrations ;; 23 cm
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| ISBN
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9780814414835 (pbk.)
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: 0814414834 (pbk.)
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| Notes
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Includes index.
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| Contents
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Setting up for success -- Managing time and information for profitability -- Identifying personality types over the phone -- Getting gatekeepers to work for you -- Asking high-value questions -- Listening and presenting -- Selling through objections -- Negotiating the close -- Using new technology in phone sales -- Selling to customers from other cultures.
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| Subject
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Telephone selling.
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| Dewey Classification
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658.8/72
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| LC Classification
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HF5438.3.W34 2011
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| Added Entry
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McKee, Sandra L.,1952-
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