| Document Type
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BL
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| Record Number
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986913
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| Doc. No
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b741283
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| Main Entry
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Crandall, Richard E.,1930-
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| Title & Author
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New methods of competing in the global marketplace : : critical success factors from service and manufacturing /\ Richard E. Crandall and William R. Crandall.
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| Publication Statement
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Boca Raton, FL :: CRC Press/Taylor & Francis Group,, ©2008.
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| Series Statement
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Series on resource management
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| Page. NO
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xxxi, 423 pages :: illustrations ;; 25 cm.
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| ISBN
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1420051261
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: 9781420051261
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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The vanishing manufacturing/service boundary -- Critical success factors and strategic planning -- The ITO model -- The role of management programs in continuous improvement -- How manufacturing techniques are being adapted to service operations -- How service techniques are being extended to manufacturing -- The role of technology in continuous improvement -- The role of infrastructure in continuous improvement -- Understanding organizational culture -- the elusive key to change -- Integrated supply chains from dream to reality -- The role of services to complement the supply chain -- The future of improvement programs.
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| Abstract
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"For well over a century, manufacturing has dictated the developmental growth of management in business, mainly in achieving lower costs and higher quality. The strength of the economy, however, continues to move quickly toward the service sector, bringing with it a number of innovative management techniques tailored to customer service operations. Highlighting the value of using contemporary innovations to help achieve success, New Methods of Competing in the Global Marketplace outlines the benefits that companies can gain by sharing techniques across the manufacturing/services boundary." "Emphasizing the similarities between the two components, the book vividly describes this vanishing boundary and shows how the techniques used in one field can be adapted for effective use in the other. It describes how management and manufacturing programs can be personalized to fit individual needs and can be successfully implemented through technology innovations, infrastructure realignments, and cultural adjustments."--BOOK JACKET.
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| Subject
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Management.
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| Subject
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Manufacturing industries-- Management.
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Service industries-- Management.
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Management.
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Manufacturing industries-- Management.
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Service industries-- Management.
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Dienstleistungssektor.
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| Subject
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Erfolgsfaktor.
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| Subject
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Internationaler Wettbewerb.
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| Subject
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Kritik.
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| Subject
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Produktion.
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| Dewey Classification
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658
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| LC Classification
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HD31.C687 2008
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| NLM classification
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QR 560rvk
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| Added Entry
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Crandall, William,1956-
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