| Document Type
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BL
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| Record Number
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1000647
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| Doc. No
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b755017
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| Main Entry
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Oakland, John S.
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| Title & Author
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Oakland on quality management /\ John S. Oakland.
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| Publication Statement
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Oxford ;Boston :: Elsevier/Butterworth-Heinemann,, 2004.
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| Page. NO
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x, 476 pages :: illustrations ;; 25 cm
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| ISBN
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0750657413
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: 9780750657419
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| Notes
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Revised edition of: Total quality management. 3rd ed. 2003.
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| Bibliographies/Indexes
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Includes bibliographical references (pages 456-465) and index.
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| Abstract
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"John Oakland's Total Quality Management became a classic when it was first published - now revised, Oakland on Quality Management is written in a logical and very practical style, supported by many real life case studies, reflecting the latest developments from leading exponents of Quality Management and Business Excellence. Through all this, Professor Oakland demonstrates how a quality or business excellence strategy can be applied in all activities to achieve world-class performance. Even the famous TQM model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks."
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"Oakland on Quality Management is intended for directors and managers working in organizations who would like to improve performance. Postgraduate students working towards professional qualifications in management or quality assurance will also find the expertise contained within this book an invaluable addition to their knowledge."--Jacket.
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| Subject
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Total quality management, Case studies.
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| Subject
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Total quality management.
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| Subject
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Qualité totale, Cas, Études de.
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| Subject
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Qualité totale.
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| Subject
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Total quality management.
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| Dewey Classification
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658.4/013
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| LC Classification
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HD62.15.O173 2004
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| Added Entry
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Oakland, John S.
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| Parallel Title
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Quality management
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