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" Conflict management for libraries : "
Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard.
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BL
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| Record Number
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1000956
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| Doc. No
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b755326
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| Main Entry
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Montgomery, Jack G.
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| Title & Author
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Conflict management for libraries : : strategies for a positive, productive workplace /\ Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard.
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| Publication Statement
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Chicago :: American Library Association,, 2005.
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| Page. NO
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1 online resource (xii, 207 pages)
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| ISBN
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083890890X
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: 0838998224
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: 0838998925
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: 9780838908907
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: 9780838998229
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: 9780838998922
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083890890X
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| Bibliographies/Indexes
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Includes bibliographical references (pages 195-201) and index.
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| Contents
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When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management.
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| Subject
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Conflict management.
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Library personnel management.
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Bibliothèques-- Personnel-- Direction.
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Gestion des conflits.
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Conflict management.
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LANGUAGE ARTS DISCIPLINES-- Library Information Science-- General.
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Library personnel management.
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| Dewey Classification
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023/.9
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| LC Classification
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Z682.M655 2005eb
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| Added Entry
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Cook, Eleanor I.
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Hubbard, Glenda T.
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Wagner, Patricia Jean.
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