| Document Type
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BL
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| Record Number
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1001391
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| Doc. No
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b755761
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| Main Entry
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Allen, Paul,1949-
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| Title & Author
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Service orientation : : winning strategies and best practices /\ Paul Allen ; Sam Higgins [and others].
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| Publication Statement
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Cambridge, UK ;New York :: Cambridge University Press,, 2006.
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| Page. NO
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1 online resource (xxiii, 336 pages) :: illustrations
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| ISBN
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0511159293
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: 0511160453
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: 0511161026
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: 0511161751
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: 0511191359
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: 0511313179
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: 051154118X
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: 0521843367
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: 1107151767
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: 1280458712
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: 6610458715
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: 9780511159299
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: 9780511160455
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: 9780511161025
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: 9780511161759
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: 9780511191350
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: 9780511313172
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: 9780511541186
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: 9780521843362
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: 9781107151765
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: 9781280458712
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: 9786610458714
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9786610458714
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| Bibliographies/Indexes
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Includes bibliographical references (pages 326-328) and index.
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| Contents
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Cover; Half-title; Title; Copyright; Contents; Foreword; Preface; Acknowledgments; Acronyms and abbreviations; Part 1 Overview; Part 2 Business architecture; Part 3 Service-oriented architecture; Part 4 Service-oriented management; Part 5 Case studies; References; Useful sources of information; Index.
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| Abstract
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Paul Allen provides an accessible introduction to service orientation, showing how it works and highlighting the benefits it can deliver. Packed with valuable insights, the book will be essential reading for CIOs, IT architects and senior developers.
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| Subject
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Customer services.
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Organizational effectiveness.
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Support services (Management)
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BUSINESS ECONOMICS-- Production Operations Management.
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Customer services.
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Organizational effectiveness.
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Support services (Management)
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TECHNOLOGY ENGINEERING-- Industrial Engineering.
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| Subject
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TECHNOLOGY ENGINEERING-- Industrial Technology.
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| Dewey Classification
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658.5
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| LC Classification
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HD58.9.A46 2006eb
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| Added Entry
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Higgins, Sam.
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