| Document Type
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BL
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| Record Number
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1002462
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| Doc. No
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b756832
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| Main Entry
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McCrie, Robert D.
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| Title & Author
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Security operations management /\ Robert D. McCrie.
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| Publication Statement
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Boston :: Butterworth-Heinemann,, 2001.
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| Page. NO
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xi, 416 pages :: illustrations ;; 25 cm
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| ISBN
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0750670878
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: 9780750670876
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Part 1. General Fundamentals and Competencies -- 1. Security Operations in the Management Environment -- Organizations and Managers -- A Point about Titles -- What Is the Purpose of an Executive? -- What Is the Strategy of Management? -- The Characteristics of Modern Organizations -- Scientific Management Proponents -- Security Management Precedent Setters -- How Organizations Are Structured -- Government Security Operations -- Layers of Management -- Security in the Organizational Hierarchy -- Structure of a Complex Security Department -- Ethics and Security Operations -- 2. Core Competencies to Initiate Effective Protection Programs -- Core Competencies of Security Operations -- How Contemporary Security Services Have Evolved -- What Drives Security Operations? -- A Brief History of a Growing Field -- The Growth of the Modern Protective Industry -- How Security Managers Rank Priorities -- Specific Concerns for Different Industries -- 3. Staffing to Meet Protective Goals -- Personnel Planning -- Job Descriptions -- Negligent Hiring Litigation -- The Vetting Process -- 4. Training and Development for High Performance -- Why Train Anyhow? -- The Training Manager or Officer -- Planning Training and Development Requirements -- The Orientation -- Training Techniques -- Firearms Training -- Ongoing Training -- Security Training for Non-Security Personnel -- Training for Trainers and Supervisors -- Development and Education for Managers and Executives -- Measuring Effectiveness -- 5. Supporting and Motivating Supervisors and Staff -- Supporting Supervisors and Staff -- Safety at Work: The Responsibility of Supervisors -- Why Be a Supervisor, Anyway? -- Duties of Employees to Supervisors and the Workplace -- Motivating Supervisors and Staff -- Time Management for Supervisors and Managers -- The Complexity of Motivation -- The Limitations of Motivation Research -- 6. Appraising and Promoting People in Security Programs -- The Difficulties of Performance Appraisal -- Who Should Be Appraised and When? -- Appraisal for All Levels and by All Levels -- What Types of Evaluation Do Workers Prefer? -- What Needs to Be Evaluated? -- Using a Formal Appraisal Document -- Job Performance Rating -- The Need for Appraisal Documentation -- Other Written Appraisal Techniques -- The Appraisal Interview -- Assessing Performance Among Different Employment Levels -- Reviewing Management Strategy -- Performance Reviews for Senior Management -- The Limitations of Appraisals -- The Promotion Process -- What's Wrong with Promotion? -- Why Promotions Are Important -- Part 2. Special Issues in Security Management -- 7. Discipline and Discharge -- Why Some Employees Fail to Achieve Desired Standards -- The Psychological Basis of Non-Compliance -- Why Some Supervisors Do Not Discipline Well -- Human Relations-Oriented Managers -- Progressive Discipline to Save Weak Workers -- Why Employees Are Disciplined -- Legal Issues for Wrongful Discharge -- Special Defenses against Discharge -- Legal Cases of Proper and Improper Discharges -- Insurance Against Wrongful Termination -- Procedures at the Time of Dismissal -- The Exit Interview -- Dismissal and the Disgruntled Employee -- T.I.M.E. Is Not on Your Side -- 8. Accounting Controls and Budgeting -- Financial Controls in the Organization -- Budgeting for a Security Department -- The Goals of the Corporation: Profits -- Budget Downfalls -- Security as a Profit Center -- Forensic Safeguards to Internal Fraud -- 9. Operating Personnel-Intensive Programs -- The Proprietary/Contract Employee Debate -- Core Expectations of Security Officers -- Proprietary Security Strategy -- Contract Security Services -- Selecting Contract Security Services -- Retaining Services of Private Investigators and Consultants -- 10. Operating Physical- and Technology-Centered Programs -- Situational Crime Prevention: A Philosophy of Crime Reduction -- The Risk versus Cost Ratio -- Why Physical Security Is Important -- Selecting Security Countermeasures to Reduce Loss -- Designing Security Systems -- 11. Leadership for Optimal Security Operations -- Learning about Leadership -- What Is Distinctive about Leadership for Security Operations? -- Critical Leadership Issues for Security Operations Managers -- The Future Direction of Security Operations -- A. Code of Ethics of the American Society for Industrial Security -- B. Report of the Task Force on Private Security.
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| Subject
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Private security services-- Management.
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| Subject
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Security systems-- Management.
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| Subject
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Private security services-- Management.
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| Subject
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Security systems-- Management.
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| Dewey Classification
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363.28/9/068
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| LC Classification
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HV8290.M39 2001
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