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" QUIS 9 / "
Guest editor, Anders Gustafsson.
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BL
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| Record Number
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1003549
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| Doc. No
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b757919
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| Title & Author
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QUIS 9 /\ Guest editor, Anders Gustafsson.
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| Publication Statement
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Bradford, England :: Emerald Group Pub.,, ©2005.
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| Series Statement
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International journal of service industry management ;; v. 16, no. 2
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| Page. NO
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1 online resource (85 pages)
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| ISBN
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1845441303
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: 1845442911
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: 9781845441302
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: 9781845442910
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| Contents
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INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Managing overall service quality in customer care centers; Dynamics of service attributes: a test of Kano's theory of attractive quality; Assessing behavior before it becomes behavior; Communication as an element of service value; Video-based methodology: capturing real-time perceptions of customer processes; Book review
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| Abstract
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This issue of International Journal of Service Industry Management is dedicated toinclude selected best papers presented at QUIS 9 (Quality in Services) held at Karlstaduniversity, Sweden in 15-18 June 2004. The symposium was co-hosted by the Center forService Leadership at Arizona State University, USA.
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| Subject
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Customer services-- Management.
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Service industries.
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Customer services-- Management.
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Service industries.
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| Dewey Classification
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658.8
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| LC Classification
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HF5415.5.Q85 2005eb
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| Added Entry
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Gustafsson, Anders,1964-
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