| Document Type
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BL
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| Record Number
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1012018
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| Doc. No
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b766388
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| Title & Author
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Challenges of managing information quality in service organizations /\ [edited by] Latif Al-Hakim.
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| Publication Statement
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Hershey, PA :: Idea Group Pub.,, ©2007.
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| Page. NO
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1 online resource (xxiv, 319 pages) :: illustrations
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| ISBN
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159904420X
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: 1599044218
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: 1599044226
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: 9781599044200
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: 9781599044217
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: 9781599044224
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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""Front Page""; ""Copyright Page""; ""Table of Contents""; ""Foreword""; ""Preface""; ""Acknowledgments""; ""Section I: IQ Application in the Healthcare Industry""; ""Ch I: Galaxy's Data Quality Program: A Case Study""; ""Ch II: Information Quality Function Deployment""; ""Section II: IQ Application in Banking, Real Estates, and Postal Industry""; ""Ch III: Customer Investigation Process at Credit Suisse: Meeting the Rising Demands of Regulators""; ""Ch IV: Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis""
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""Ch V: Applying Name Knowledge to Information Quality Assessments""""Section III: IQ Applications for Database Management Services""; ""Ch VI: Information Quality: How Good are Off-the-Shelf DBMS?""; ""Ch VII: Management of Data Streams for Large-Scale Data Mining""; ""Ch VIII: Metadata Quality Problems in Federated Collections""; ""Section IV: IQ Application for Research and Development""; ""Ch IX: Analyzing Information Quality in Virtual Networks of the Services Sector with Qualitative Interview Data""; ""Ch X: Quality Measures and the Information Consumer""
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""Ch XI: DQ Options: Evaluating Data Quality Projects Using Real Options""""Ch XII: Purpose-Focused View of Information Quality: Teleological Operations Research-Based Appproach""; ""About the Authors""; ""Index""
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| Abstract
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"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.
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| Subject
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Database management-- Quality control.
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Information resources management-- Quality control.
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Information technology-- Management.
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Service industries-- Information technology-- Quality control.
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BUSINESS ECONOMICS-- Information Management.
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BUSINESS ECONOMICS-- Knowledge Capital.
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| Subject
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Database management-- Quality control.
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Information technology-- Management.
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| Dewey Classification
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658.4/038
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| LC Classification
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HD30.2.C4716 2007eb
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| Added Entry
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Al-Hakim, Latif,1946-
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