| Document Type
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BL
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| Record Number
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1013175
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| Doc. No
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b767545
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| Title & Author
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Managing quality /\ edited by Barrie G. Dale.
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| Edition Statement
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4th ed.
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| Publication Statement
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Malden, MA :: Blackwell Pub.,, 2003.
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| Page. NO
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xxv, 519 pages :: illustrations ;; 25 cm
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| ISBN
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0631236147
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: 9780631236146
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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pt. 1. The Development, Introduction and Sustaining of Total Quality Management (TQM) -- Ch. 1. TQM: An Overview / B.G. Dale -- Ch. 2. The Role of Management in TQM / B.G. Dale -- Ch. 3. The Received Wisdom on TQM / B.G. Dale -- Ch. 4. The Introduction of TQM / B.G. Dale -- Ch. 5. A Framework for the Introduction of TQM / B.G. Dale -- Ch. 6. Levels of TQM Adoption / B.G. Dale and D.M. Lascelles -- Ch. 7. Sustaining TQM / B.G. Dale -- pt. 2. The Business Context of TQM -- Ch. 8. Policy Deployment / R.G. Lee and B.G. Dale -- Ch. 9. Quality Costing / B.G. Dale -- Ch. 10. Managing Human Resources for Quality Management / A. Wilkinson and A. Brown -- Ch. 11. Managing Service Quality / B.R. Lewis -- Ch. 12. Supplier Development / B. Burnes and B.G. Dale -- Ch. 13. Business to Business, Old-Economy Businesses and the Quality Function / R. Williams and R. Visser -- pt. 3. Quality Management Systems, Tools and Techniques -- Ch. 14. Quality Management Systems / B.G. Dale -- Ch. 15. Integrated Management Systems / G. Wilkinson and B.G. Dale -- Ch. 16. Tools and Techniques: An Overview / B.G. Dale -- Ch. 17. Quality Function Deployment / I. Ferguson and B.G. Dale -- Ch. 18. Design of Experiments / I. Ferguson and B.G. Dale -- Ch. 19. Failure Mode and Effects Analysis / J.R. Aldridge and B.G. Dale -- Ch. 20. Statistical Process Control / B.G. Dale and P. Shaw -- Ch. 21. Benchmarking / R. Love and B.G. Dale -- Ch. 22. Business Process Re-engineering / J. Macdonald and B.G. Dale -- Ch. 23. Teams and Teamwork / B.G. Dale -- Ch. 24. Self-Assessment, Models and Quality Awards / B.G. Dale -- pt. 4. TQM through continuous Improvement -- Ch. 25. Managing Quality: Epilogue / B.G. Dale.
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| Abstract
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"Managing Quality" reflects contemporary developments and includes information on the latest international standards and the excellence model. It should provide readers with an understanding of the principles of TQM whilst explaining the links between TQM theories and other business models.
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| Subject
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Engineering-- Management.
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| Subject
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Total quality management.
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Total quality management.
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| Subject
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Engineering-- Management.
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| Subject
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Qualitätsmanagement
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| Subject
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Total quality management.
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| Subject
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Kwaliteitszorg.
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| Dewey Classification
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658.5/62
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| LC Classification
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TA190.M38 2003
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| NLM classification
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HD62.15
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85.05bcl
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QP 300rvk
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QP 321rvk
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| Added Entry
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Dale, B. G.
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