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" Know what you don't know : "
Michael A. Roberto.
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BL
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| Record Number
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1014010
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| Doc. No
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b768380
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| Main Entry
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Roberto, Michael A.
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| Title & Author
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Know what you don't know : : how great leaders prevent problems before they happen /\ Michael A. Roberto.
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| Publication Statement
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Upper Saddle River, N.J. :: Wharton School Pub.,, ©2009.
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| Page. NO
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xxii, 202 pages :: illustrations ;; 24 cm
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| ISBN
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0131568159
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: 9780131568150
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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From problem-solving to problem-finding -- Circumvent the gatekeepers -- Become an ethnographer -- Hunt for patterns -- Connect the dots -- Encourage useful failures -- Teach how to talk and listen -- Watch the game film -- The mindset of a problem-finder.
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| Abstract
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Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors. -- Publisher description.
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| Subject
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Leadership.
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Management-- Philosophy.
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Organizational change.
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Organizational effectiveness.
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Problem solving.
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Changement organisationnel.
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Leadership.
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Management-- Philosophy.
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Management.
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Organisational change.
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Organisational effectiveness.
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Organizational change.
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Organizational change.
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Organizational effectiveness.
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Problem solving.
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Problem solving.
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Résolution de problème.
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Leiderschap.
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Organisatieverandering.
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Problemen.
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| Dewey Classification
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658.4/036
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| LC Classification
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HD30.29.R628 2009
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| NLM classification
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85.05bcl
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QP 327rvk
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