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" Foundations of service level management / "


Document Type : BL
Record Number : 1019320
Doc. No : b773690
Main Entry : Sturm, Rick.
Title & Author : Foundations of service level management /\ Rick Sturm, Wayne Morris, and Mary Jander.
Publication Statement : Indianapolis, Ind. :: Sams,, ©2000.
Page. NO : 1 online resource (xiii, 272 pages) :: illustrations
ISBN : 0585309337
: : 076865680X
: : 9780585309330
: : 9780768656800
: 0672317435
: 9780672317439
Notes : Includes index.
Subject : Business enterprises-- Computer networks.
Subject : Information technology-- Management.
Subject : Service-level agreements.
Subject : Administração de serviços.
Subject : Business enterprises-- Computer networks
Subject : Information technology-- Management.
Subject : Qualidade total.
Subject : Service-level agreements.
Subject : SOCIAL SCIENCE-- General.
Subject : Dienstverlening.
Subject : ICT.
Subject : Management.
Subject : Ondersteuning.
Subject : Prestatiebeoordeling.
Dewey Classification : ‭303.48‬
LC Classification : ‭HF5415.53‬‭.S78 2000eb‬
NLM classification : ‭85.05‬bcl
Added Entry : Jander, Mary.
: Morris, Wayne.
copyhttps://lib.clisel.com/site/catalogue/1019320
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