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" Customer service training 101 : "
Renee Evenson.
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BL
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| Record Number
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1020209
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| Doc. No
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b774579
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| Main Entry
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Evenson, Renee,1951-
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| Title & Author
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Customer service training 101 : : quick and easy techniques that get great results /\ Renee Evenson.
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| Publication Statement
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New York :: AMACOM,, ©2005.
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| Page. NO
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1 online resource (ix, 207 pages)
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| ISBN
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0814429041
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: 0814472907
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: 1281127043
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: 6611127046
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: 9780814429044
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: 9780814472903
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: 9781281127044
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: 9786611127046
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| Notes
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Includes index.
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| Contents
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Preliminaries; Contents; Acknowledgments; Introduction; Tips for the Trainer; Tips for the Student; CHAPTER 1 Taking Baby Steps The Basics; CHAPTER 2 Tossing the Ball Back and Forth Effective Communication; CHAPTER 3 Jumping in with Both Feet Relationship Building; CHAPTER 4 Seeing Eye to Eye; CHAPTER 5 Saying It with a Smile Telephone Contacts; CHAPTER 6 Looking Before You Leap E commerce Contacts; CHAPTER 7 Calming the Storm Difficult Customer Contacts; CHAPTER 8 Hitting the Ground Running; CHAPTER 9 Being the Best You Can Be The Total Package; Index.
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| Abstract
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A practical, hands-on guide for training customer service employees.
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| Subject
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Customer relations.
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Customer services.
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Employees-- Training of.
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Customer relations.
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Customer services.
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Employees-- Training of.
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| Dewey Classification
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658.3/1245
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| LC Classification
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HF5415.5.E89 2005
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