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" QMS conversion : "
David Hoyle, John Thompson.
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BL
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| Record Number
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1022902
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b777272
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| Main Entry
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Hoyle, David.
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| Title & Author
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QMS conversion : : a process approach /\ David Hoyle, John Thompson.
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| Edition Statement
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[2nd ed.].
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| Publication Statement
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New York :: Butterworth-Heinemann,, ©2002.
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| Page. NO
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1 online resource (xi, 176 pages) :: illustrations
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| ISBN
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0080492193
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: 6611006702
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: 9780080492193
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: 9786611006709
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0750675985
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9780750675987
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| Notes
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Includes index.
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| Contents
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Appendix C: Sample level 3 flow chartsIndex.
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| Abstract
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QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits. The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve real business benef.
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| Subject
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Total quality management.
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BUSINESS ECONOMICS-- Quality Control.
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BUSINESS ECONOMICS-- Total Quality Management.
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Total quality management.
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| Dewey Classification
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658.4/013
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| LC Classification
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HD62.15.H695 2002eb
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| Added Entry
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Thompson, John,1946-
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