| Document Type
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BL
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| Record Number
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1023108
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| Doc. No
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b777478
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| Main Entry
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Thompson, Carolyn B.
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| Title & Author
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Interviewing techniques for managers /\ Carolyn B. Thompson.
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| Publication Statement
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New York :: McGraw-Hill,, ©2002.
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| Series Statement
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Briefcase book
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| Page. NO
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1 online resource (xii, 221 pages) :: illustrations
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| ISBN
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007141679X
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: 1280300590
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: 6610300593
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: 9780071416795
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: 9781280300592
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: 9786610300594
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0071391312
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| Notes
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Includes index.
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| Contents
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Copyright; Contents; Preface; 1 Why Am I Interviewing?; Behavioral Interviewing; Interviewing: It's Not Just Asking Questions; Skills for Successful Interviews; Steps in Any Interview; Manager's Checklist for Chapter 1; 2 How Can I Connect with the Person I 'm Interviewing?; How to Use the Platinum Rule; Discover Your Communication Style; Recognizing Communication Styles and Modifying to Adapt; Caution: Contents Under Pressure!; Planning to Modify Your Way of Communicating; Planning to Gain Information from People Who Are Different from You; Manager's Checklist for Chapter 2.
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3 What Questions Should I Ask -and How?What Types of Questions Should You Ask?; How to Decide What Questions You'll Ask; How Should You Ask the Questions?; Manager's Checklist for Chapter 3; 4 How Should I Plan for the Interview?; Setting Objectives; Determining and Setting the Environment; Determining and Setting the Plan: Agenda and Methods; Manager's Checklist for Chapter 4; 5 How Should I Prepare for the Interview?; Gathering Information Before the Interview; What to Communicate in Advance to Prepare the Person; Creating and Using the Interview Tools; Legal Issues.
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Manager's Checklist for Chapter 89 How Do I Use Technology Successfully?; What's Different When Conducting Interviews Using Technology?; Telephone, Conference Calls, and Videoconferencing; Web; E-mail and Instant Messaging; Audio-and Videotaping; Manager's Checklist for Chapter 9; 10 How Do I Use the Information I've Gathered?; Methods for Clarifying When You Need Additional Information After the Interview; Making Decisions with the Information; Communicating the Decision and Creating a Positive Feeling About Your Organization; Continuously Improving Your Interviewing Skills.
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Putting It All TogetherManager's Checklist for Chapter 5; 6 How Should I Begin and End the Interview?; The Beginning: Gaining Attention and Creating Comfort; The Ending: Gaining Commitment; Manager's Checklist for Chapter 6; 7 What Are They Saying ... and Conveying?; Active Listening; What Are You Listening For?; Active Listening Behaviors; Getting Rid of Barriers to Listening; Manager's Checklist for Chapter 7; 8 What if They Don't Act Like I Expect?; Six Difficult Behaviors; Behaviors, Possible Causes, and Your Response; Figuring Out the Causes; Avoiding Negative Emotions.
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| Subject
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Employment interviewing.
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Interviewing.
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BUSINESS ECONOMICS-- Human Resources Personnel Management.
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BUSINESS ECONOMICS-- Workplace Culture.
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| Subject
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Employment interviewing.
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| Subject
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Interviewing.
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| Dewey Classification
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658.3/1124
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| LC Classification
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HF5549.5.I6T48 2002eb
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