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" Meeting customer needs / "
Ian Smith.
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BL
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| Record Number
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1023887
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| Doc. No
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b778257
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| Main Entry
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Smith, Ian,1953-
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| Title & Author
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Meeting customer needs /\ Ian Smith.
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| Edition Statement
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3rd ed.
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| Publication Statement
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Oxford :: Butterworth/Heinemann,, ©2003.
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| Series Statement
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Chartered Management Institute series
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| Page. NO
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xiii, 218 pages :: illustrations ;; 24 cm
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| ISBN
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075065984X
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: 9780750659840
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| Notes
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Includes index.
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Previous edition: 1997.
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Abstract
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This book is designed to provide the underpinning knowledge and understanding required for any competency-based management course.
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| Subject
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Customer services.
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Marketing.
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Customer services.
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Marketing.
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Kundenmanagement.
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| Dewey Classification
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658.8/12
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| LC Classification
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HF5415.S634 2003
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| NLM classification
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QP 620rvk
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