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" A survival guide for working with humans : "
Gini Graham Scott.
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BL
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| Record Number
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1024159
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| Doc. No
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b778529
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| Main Entry
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Scott, Gini Graham.
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| Title & Author
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A survival guide for working with humans : : dealing with whiners, back-stabbers, know-it-alls, and other difficult people /\ Gini Graham Scott.
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| Publication Statement
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New York :: American Management Association,, ©2004.
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| Page. NO
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1 online resource (215 pages)
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| ISBN
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0814427596
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: 0814472052
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: 9780814427590
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: 9780814472057
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| Contents
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Acknowledgements -- Introduction -- When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don't fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them "ethics" you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs, not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz -- Index -- About the author.
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| Abstract
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A down-to-earth, practical approach to making work and business relationships more successful.
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| Subject
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Conflict management.
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Interpersonal conflict.
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Interpersonal relations.
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BUSINESS ECONOMICS-- Mentoring Coaching.
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BUSINESS ECONOMICS-- Motivational.
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Conflict management.
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Interpersonal conflict.
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Interpersonal relations.
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| Dewey Classification
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650.1/3
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| LC Classification
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HD42.S358 2004eb
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