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" Customer satisfaction measurement for ISO 9000:2000 / "


Document Type : BL
Record Number : 1026051
Doc. No : b780421
Main Entry : Hill, Nigel,1952-
Title & Author : Customer satisfaction measurement for ISO 9000:2000 /\ Nigel Hill, Bill Self, Greg Roche.
Publication Statement : Oxford :: Butterworth-Heinemann,, 2002.
Page. NO : 1 online resource (xii, 148 pages) :: illustrations
ISBN : 0080503551
: : 6611120173
: : 9780080503554
: : 9786611120177
: 0750655135
: 9780750655132
Contents : 1. Why measure customer satisfaction? -- 2. Customer satisfaction measurement and ISO 9001 : 2000 -- 3. Identifying customers' requirements -- 4. A representative sample -- 5. Survey decisions -- 6. Questionnaire design -- 7. Analysis of data -- 8. Customer communication -- 9. Internal communication -- 10. ISO 9004 : 2000 -- Beyond customer satisfaction measurement.
Subject : Consumer satisfaction-- Evaluation.
Subject : Consumers-- Research.
Subject : ISO 9000 Series Standards.
Subject : Marketing research.
Subject : BUSINESS ECONOMICS-- Customer Relations.
Subject : Consommateurs-- Satisfaction.
Subject : Consommation-- Recherche.
Subject : Consumer satisfaction-- Evaluation.
Subject : Consumers-- Research.
Subject : ISO 9000 Series Standards.
Subject : Marketing research.
Subject : Normes ISO 9000.
Dewey Classification : ‭658.8/12‬
LC Classification : ‭HF5415.335‬‭.H55 2002eb‬
Added Entry : Roche, Greg.
: Self, Bill.
copyhttps://lib.clisel.com/site/catalogue/1026051
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