| Document Type
|
:
|
BL
|
| Record Number
|
:
|
1027302
|
| Doc. No
|
:
|
b781672
|
| Main Entry
|
:
|
Shockley-Zalabak, Pamela.
|
| Title & Author
|
:
|
Building the high-trust organization : : strategies for supporting five key dimensions of trust /\ Pamela S. Shockley-Zalabak, Sherwyn P. Morreale, and Michael Z. Hackman.
|
| Edition Statement
|
:
|
1st ed.
|
| Publication Statement
|
:
|
[San Francisco, CA] :: International Association of Business Communicators :: Jossey-Bass,, ©2010.
|
| Series Statement
|
:
|
The Jossey-Bass business & management series
|
| Page. NO
|
:
|
1 online resource (xv, 256 pages) :: illustrations.
|
| ISBN
|
:
|
0470583290
|
|
|
:
|
: 0470583304
|
|
|
:
|
: 9780470583296
|
|
|
:
|
: 9780470583302
|
|
|
:
|
0470394722
|
|
|
:
|
9780470394724
|
| Bibliographies/Indexes
|
:
|
Includes bibliographical references and index.
|
| Contents
|
:
|
Organizational trust : what does it mean? Why does it matter? -- The organizational trust model -- Trust and organizational competency -- Trust and openness and honesty -- Trust and concern for stakeholders -- Trust and organizational reliability -- Trust and organizational identification -- Facing the challenges : trust as bond and stimulant -- Building trust.
|
| Abstract
|
:
|
Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews repres.
|
| Subject
|
:
|
Corporate culture-- Moral and ethical aspects.
|
| Subject
|
:
|
Organizational behavior.
|
| Subject
|
:
|
Organizational effectiveness.
|
| Subject
|
:
|
Trust.
|
| Subject
|
:
|
BUSINESS ECONOMICS-- Human Resources Personnel Management.
|
| Subject
|
:
|
BUSINESS ECONOMICS-- Workplace Culture.
|
| Subject
|
:
|
Corporate culture-- Moral and ethical aspects.
|
| Subject
|
:
|
Organizational behavior.
|
| Subject
|
:
|
Organizational effectiveness.
|
| Subject
|
:
|
Trust.
|
| Dewey Classification
|
:
|
658.3/14
|
| LC Classification
|
:
|
HD58.7.S552 2010eb
|
| NLM classification
|
:
|
85.08bcl
|
| Added Entry
|
:
|
Hackman, Michael Z.
|
|
|
:
|
Morreale, Sherwyn P.
|