| Document Type
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BL
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| Record Number
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1027868
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| Doc. No
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b782238
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| Title & Author
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Reinventing the patient experience : : strategies for hospital leaders /\ Jon B. Christianson [and others].
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| Publication Statement
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Chicago :: Health Administration Press,, ©2007.
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| Series Statement
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ACHE management series
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| Page. NO
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1 online resource (xii, 188 pages)
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| ISBN
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1567932789
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: 1567932908
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: 9781567932782
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: 9781567932904
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| Bibliographies/Indexes
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Includes bibliographical references.
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| Contents
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The challenge to hospitals: reinventing the hospital experience -- Windber Medical Center -- crisis leads to change -- St. Rose Dominican Hospitals-Siena campus. Creating a new environment for hospital -- Careabbott Northwestern Hospital. Combining high tech and high touch -- Florida Hospital-Celebration Health. Becoming a living laboratory -- Highline Medical Center. Maintaining the momentum -- Charles Medical Center-Bend. Adjusting to change -- North Hawaii Community Hospital. A blended medicine perspective -- The Valley Hospital. Reinvigorating nursing at the bedside -- Putting the components of a patient-focused hospital in place -- Measuring and sustaining success.
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| Abstract
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"Reinventing the Patient Experience provides the advice and inspiration you need to make significant changes in the way your patients experience care in your hospital." "The book draws lessons from the experiences of hospitals considered innovators in patient-centered care. This diverse group of organizations illustrates how integrating "high touch" and "high tech" care is possible at hospitals of all types and sizes. You will learn what strategies they put in place, what barriers they faced, how they moved past roadblocks, and what their keys to success were. Leaders from these pioneering organizations share how they tackled various implementation and operational issues in the areas of physical environment, nursing services, complementary therapies, spirituality, leadership, and sustainability."--Jacket.
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| Subject
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Hospital care-- United States.
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Hospital patients-- Care-- United States.
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Hospitals-- United States-- Administration.
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Hospital Administration-- methods.
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Hospital-Patient Relations.
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Hôpitaux-- États-Unis-- Administration.
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Hospitalisés-- Soins-- États-Unis.
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Soins hospitaliers-- États-Unis.
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| Subject
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Hospital care.
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| Subject
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Hospital patients-- Care.
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Hospitals-- Administration.
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MEDICAL-- Hospital Administration Care.
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| Subject
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United States.
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| Subject
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United States.
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| Dewey Classification
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362.11
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| LC Classification
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RA965.6.R48 2007
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| NLM classification
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2007 M-597
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WX 158.5R374 2007
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| Added Entry
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Christianson, Jon B.
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