| Document Type
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BL
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| Record Number
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1028583
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| Doc. No
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b782953
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| Main Entry
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Whitlatch, Jo Bell.
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| Title & Author
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Evaluating reference services : : a practical guide /\ Jo Bell Whitlatch.
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| Publication Statement
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Chicago :: American Library Association,, 2000.
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| Page. NO
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vi, 226 pages ;; 23 cm
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| ISBN
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0838907873
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: 9780838907870
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Planning the evaluation of reference services -- Selecting appropriate evaluation methods -- Collecting, analyzing, and communicating study data and results -- Reference assessment annotated bibliography -- contributors.
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Planning the Evaluation of Reference Services -- Selecting Appropriate Evaluation Methods -- Collecting, Analyzing, and Communicating Study Data and Results -- Reference Assessment Annotated Bibliography -- Contributors.
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| Abstract
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To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand the strengths and weaknesses of various collection tools. -- Collect and analyze data more effectively. -- Communicate results to improve reference services and maintain funding.
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| Subject
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Amerika Haus Berlin
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Umschulungswerkstätten für Siedler und Auswanderer, Bitterfeld
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| Subject
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Reference services (Libraries)-- Evaluation.
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| Subject
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Evaluation Studies as Topic.
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| Subject
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Library Services.
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| Subject
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Bibliothèques-- Services de référence-- Évaluation.
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| Subject
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Auskunftsdienst
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| Subject
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Bibliothèques-- Services de référence-- Évaluation.
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| Subject
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Evaluation
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| Subject
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Reference services (Libraries)-- Evaluation.
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| Subject
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Bibliothek.
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| Subject
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Evaluatie.
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| Subject
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Inlichtingenwerk (dienstverlening)
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| Subject
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Reference.
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| Subject
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USA.
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| Dewey Classification
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025.5/2
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| LC Classification
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Z711.W45 2000
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| NLM classification
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Z 711W613e 2000
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06.60bcl
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AN 70300rvk
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AN 76400rvk
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