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" Outstanding! : "
John G. Miller.
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BL
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| Record Number
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1032113
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| Doc. No
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b786483
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| Main Entry
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Miller, John G.,1958-
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| Title & Author
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Outstanding! : : 47 ways to make your organization exceptional /\ John G. Miller.
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| Publication Statement
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New York :: G.P. Putnam's Sons,, ©2010.
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| Page. NO
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xiv, 206 pages ;; 22 cm
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| ISBN
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0399156402
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: 9780399156403
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| Contents
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Be fast -- Be humble -- Keep the mission "top of mind" -- Get actions in line with values -- See everyone as customer -- Fight the fat-in good times and bad -- Give people tools, not slogans -- Make meetings meaningful -- Speak up -- Set the cultural tone -- Don't speak in code -- Value ideas over politics -- Forgive mistakes -- Compete with competitors, not each other -- Do what you promise -- Hire character -- Believe or leave -- Make no excuses -- Celebrate -- Be flexible: put people before politics -- Succeed with what you have -- Work -- Remember, people want to win -- Never forget who pays the bills -- Manage -- Stand behind your stuff -- Develop managers -- Let every player count -- Speak well: make the right impression -- Choose to change -- Have the right people make the right decisions -- Elevate the conversation -- Fire customers (if necessary) -- Train -- Encourage one another -- Listen in all directions -- Coach, moment to moment -- Be coachable -- Someone needs to be the boss -- Seek no culprits -- Skip the vision thing -- Treat vendors like people -- Stay alarmed -- Tend to the little things -- Put performance before titles -- Don't stagnate: turnover can be a good thing -- Try! risk! grow! -- Be outstanding -- The story behind the story.
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| Abstract
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The bestselling author of "QBQ!" shows how anyone can use the unlimited potential of accountability to create an outstanding organization. Miller's newest book offers practical ideas for creating a distinguished group with which customers will want to work.
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| Subject
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Customer services.
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Organizational change.
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Organizational effectiveness.
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Customer services.
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Organizational change.
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Organizational effectiveness.
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| Dewey Classification
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658.4/01
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| LC Classification
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HD58.9.M554 2010
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| Parallel Title
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Forty-seven ways to make your organization exceptional
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: 47 ways to make your organization exceptional
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