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" Funeral home customer service A-Z : "


Document Type : BL
Record Number : 1033611
Doc. No : b787981
Main Entry : Wolfelt, Alan.
Title & Author : Funeral home customer service A-Z : : creating exceptional experiences for today's families /\ Alan D. Wolfelt.
Publication Statement : Fort Collins, Colo. :: Companion Press,, ©2004.
Page. NO : 1 online resource (236 pages) :: illustrations
ISBN : 1617220345
: : 1617220361
: : 9781617220340
: : 9781617220364
: 1879651440
: 9781879651449
Contents : Cover; Copyright Page; Contents; Part One; Preface; Chapter One: Boiled Frogs and Other Phenomena; Chapter Two: The New Customer: Boomers and Beyond; Chapter Three: It's the Experience that Counts; Part Two; A; B; C; D; E; F; G; H; I; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z; Back.
Abstract : Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.
Subject : Undertakers and undertaking-- Customer services-- United States.
Subject : Undertakers and undertaking-- United States.
Subject : BUSINESS ECONOMICS-- Customer Relations.
Subject : POLITICAL SCIENCE-- Public Policy-- Environmental Policy.
Subject : SCIENCE-- Environmental Science (see also Chemistry-- Environmental)
Subject : Undertakers and undertaking.
Subject : United States.
Dewey Classification : ‭363.75/068‬
LC Classification : ‭HD99993.U53‬‭W65 2004eb‬
Parallel Title : Funeral home customer service A to Z
: : Customer service A-Z
copyhttps://lib.clisel.com/site/catalogue/1033611
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