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" Advances in banking technology and management : "
Vadlamani Ravi [editor].
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BL
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| Record Number
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1034861
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| Doc. No
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b789231
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| Title & Author
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Advances in banking technology and management : : impacts of ICT and CRM /\ Vadlamani Ravi [editor].
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| Publication Statement
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Hershey, PA :: Information Science Reference,, ©2008.
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| Series Statement
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Gale virtual reference library
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| Page. NO
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1 online resource :: illustrations, digital, html.
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| ISBN
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1599046776
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: 9781599046778
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159904675X
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9781599046754
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| Notes
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"Premier reference source"--Cover.
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| Bibliographies/Indexes
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Includes bibliographical references (pages 324-351) and index.
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| Contents
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1. Introduction to banking technology and management / Vadlamani Ravi -- 2. Service quality in banks / Carlo Porto Bellini, Rita de Cássia de Faria Pereira -- 3. Adoption and diffusion of Internet banking / Mahil Carr -- 4. Customer acceptance of internet banking services in Greece / Miltiadis Makris, Harilaos Koumaras, Anastasia Konstantopoulou, Sotiris Konidis, Spyros Kostakis -- 5. The adoption and use of smart card technology in banking / Zouhaïer M'Chirgui, Olivier Chanel -- 6. Engineering banking applications / Manas Patra -- 7. Smart cards in the banking industry / Jarunee Wonglimpiyarat -- 8. Electronic banking and information assurance issues / Manish Gupta, Raghav Rao, Shambhu Upadhyaya -- 9. M-payment solutions and M-commerce fraud management / Seema Nambiar, Chang-Tien Lu -- 10. The CRM process and the banking industry / Murali Mantrala, Manfred Kraft, Beibei Dong, Kalyan Raman -- 11. Technology and customer value dynamics in the banking industry / Rajagopal -- 12. Data warehousing and analytics in banking / L. Narayanan -- 13. Data warehousing and analytics in banking / L. Narayanan -- 14. A reference model for savings bank / Annett Mauser -- 15. A semi-online training algorithm for the radial basis function neural networks / Vadlamani Ravi, P. Kumar, Eruku Srinivas, Nikola Kasabov -- 16. Forecasting foreign exchange rates using an SVR-based neural network ensemble / Lean Yu, Shouyang Wang, Kin Lai -- 17. On the new transformation-based approach to value-at-risk / G. Samanta -- 18. Data mining and the banking sector / Àkos Felsövályi, Jennifer Couran -- 19. Data mining for credit scoring / Indranil Bose, Cheng Kan, Chi Tsz, Lau Ki, Wong Hung.
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| Abstract
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"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided by publisher.
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| Subject
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Banks and banking-- Automation.
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Banks and banking-- Technological innovations.
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Financial services industry-- Technological innovations.
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Banks and banking-- Automation.
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Banks and banking-- Technological innovations.
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BUSINESS ECONOMICS-- Banks Banking.
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Financial services industry-- Technological innovations.
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| Dewey Classification
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332.1068
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| LC Classification
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HG1709.A37 2008eb
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| Added Entry
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Ravi, Vadlamani.
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