| Document Type
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BL
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| Record Number
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1035011
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| Doc. No
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b789381
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| Main Entry
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Hollnagel, Erik,1941-
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| Title & Author
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The ETTO principle : : efficiency-thoroughness trade-off : why things that go right sometimes go wrong /\ Erick Hollnagel.
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| Publication Statement
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Farnham, England ;Burlington, VT :: Ashgate,, ©2009.
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| Page. NO
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1 online resource (vii, 150 pages) :: illustrations
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| ISBN
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075469349X
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: 1282243349
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: 1315616246
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: 1317033604
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: 1317033612
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: 6612243341
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: 9780754693499
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: 9781282243347
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: 9781315616247
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: 9781317033608
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: 9781317033615
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: 9786612243349
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0754676773
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0754676781
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9780754676775
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9780754676782
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Cover; Contents; List of Figures; List of Tables; Prologue; 1: The Need to Understand Why Things Go Wrong; 2: From Rationality to ETTOing; 3: Explaining Human Irrationality; 4: Efficiency-Thoroughness Trade-Off in Practice; 5: The Usefulness of Performance Variability; 6: ETTOs of the Past; 7: ETTOs of the Future; Epilogue; Subject Index.
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| Abstract
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Accident investigation and risk assessment have for decades focused on the human factor, most notably in the form of "human error". Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for "human error". This preoccupation with failure is near universal and can be found in all fields of application. One consequence of this has been a bias towards the study of performance failures, leading to a neglect of normal or "error-free" performance. The common, unspoken assumption is that failures and successes have.
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| Subject
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Industrial accidents.
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Performance technology.
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Performance-- Psychological aspects.
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BUSINESS ECONOMICS-- Human Resources Personnel Management.
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BUSINESS ECONOMICS-- Workplace Culture.
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Industrial accidents.
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Performance technology.
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Performance-- Psychological aspects.
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| Dewey Classification
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658.3/14
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| LC Classification
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HF5549.5.P37H65 2009eb
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