| | | Document Type | : | BL | | Record Number | : | 103617 | | Doc. No | : | b61162 | | Main Entry | : | Lynch, James J. | | Title & Author | : | The psychology of customer care :a revolutionary approach /James J. Lynch. | | Publication Statement | : | Houndmills, Basingstoke, Hampshire :Macmillan,1992. | | Page. NO | : | xvi, 274 p. :ill. ;23 cm. | | ISBN | : | 0333557697 | | Bibliographies/Indexes | : | Includes bibliographical references (p. 268) and index. | | Subject | : | Customer services-- Psychological aspects. | | Subject | : | Consumer behavior. | | Dewey Classification | : | 658.8/12/019 | | LC Classification | : | HF5415.5.L96 1992 |
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http://lib.clisel.com/site/catalogue/103617
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