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" Dealing with difficult people / "
Roy Lilley.
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BL
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| Record Number
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1037865
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| Doc. No
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b792235
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| Main Entry
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Lilley, Roy C.
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| Title & Author
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Dealing with difficult people /\ Roy Lilley.
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| Edition Statement
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Rev. 1st ed.
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| Publication Statement
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London ;Philadelphia :: Kogan Page,, 2010.
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| Series Statement
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Creating success
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| Page. NO
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1 online resource (x, 148 pages).
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| ISBN
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0749458917
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: 9780749458911
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0749456604
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0749460288
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9780749456603
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9780749460280
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| Bibliographies/Indexes
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Includes bibliographical references.
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| Contents
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A short course in human relations -- A quick guide to the seven classically difficult types -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip : a bush fire you can do without -- The customer is always right-- really? -- Complaints : we love them -- e-difficult@yourplace -- Meetings, bloody meetings! -- If things don't change they'll stay the same -- Dealing with conflict : 10 steps to cooling it -- And finally, finally--
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| Abstract
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Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.
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| Subject
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Interpersonal conflict.
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Problem employees.
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Psychology, Industrial.
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BUSINESS ECONOMICS-- Mentoring Coaching.
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BUSINESS ECONOMICS-- Motivational.
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Interpersonal conflict.
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| Subject
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Problem employees.
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Psychology, Industrial.
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| Dewey Classification
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650.1/3
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| LC Classification
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HF5548.8.L493 2010eb
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