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"
The business-oriented CIO :
"
George Tillman.
Document Type
:
BL
Record Number
:
1038865
Doc. No
:
b793235
Main Entry
:
Tillmann, George.
Title & Author
:
The business-oriented CIO : : a guide to market-driven management /\ George Tillman.
Publication Statement
:
Hoboken, N.J. :: John Wiley & Sons,, ©2008.
Page. NO
:
1 online resource (xv, 256 pages) :: illustrations
ISBN
:
0470377739
:
: 0470428511
:
: 1282112643
:
: 9780470377734
:
: 9780470428511
:
: 9781282112643
:
0470278129
:
9780470278123
Bibliographies/Indexes
:
Includes bibliographical references and index.
Contents
:
THE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; Chapter 2: IT Governance; Chapter 3: IT Strategy and Planning; Chapter 4: Portfolio Management; Part II: LEARNING FROM THE BEST; Chapter 5: Customer Management; Chapter 6: Market Intelligence; Chapter 7: Service-Offering Management; Chapter 8: Performance Management; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; Chapter 10: In Search of Customer Service; Chapter 11: Local Heroes; Index.
Abstract
:
The Business-Oriented CIO: A Guide to Market-Driven Management introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner.
Subject
:
Business planning.
Subject
:
Chief information officers.
Subject
:
Consumer satisfaction-- Economic aspects.
Subject
:
Information technology-- Economic aspects.
Subject
:
Information technology-- Management.
Subject
:
BUSINESS
ECONOMICS-- Information Management.
Subject
:
BUSINESS
ECONOMICS-- Knowledge Capital.
Subject
:
Business planning.
Subject
:
Business planning.
Subject
:
Chief information officers.
Subject
:
Chief information officers.
Subject
:
Consumer satisfaction-- Economic aspects.
Subject
:
Information technology-- Economic aspects.
Subject
:
Information technology-- Economic aspects.
Subject
:
Information technology-- Management.
Subject
:
Information technology-- Management.
Dewey Classification
:
658.4/038
LC Classification
:
HD30.2.T496 2008eb
Parallel Title
:
Market-driven management
https://lib.clisel.com/site/catalogue/1038865
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