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" Information technology governance and service management : "
Aileen Cater-Steel [editor].
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BL
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| Record Number
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1039179
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b793549
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| Title & Author
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Information technology governance and service management : : frameworks and adaptations /\ Aileen Cater-Steel [editor].
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| Publication Statement
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Hershey :: Information Science Reference,, ©2009.
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| Series Statement
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Premier reference source
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| Page. NO
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1 online resource (xxiii, 495 pages) :: illustrations
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| ISBN
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1605660094
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: 9781605660097
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1605660086
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9781605660080
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| Notes
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"Premier reference source"--Cover.
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| Bibliographies/Indexes
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Includes bibliographical references (pages 443-482) and index.
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| Contents
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1. The current state of information technology governance literature / Sherrena Buckby, Peter Best, Jenny Stewart -- 2. IT governance-based IT strategy and management : literature review and future research directions / Junghoon Lee, Changjin Lee -- 3. IT governance : a critical review of the literature / David Musson -- 4. Adoption and implementation of IT governance : cases from Australian higher education / Jyotirmoyee Bhattacharjya, Vanessa Chang -- 5. Tailoring CobiT for public sector IT audit : an Australian case study / Lynne Gerke, Gail Ridley -- 6. Comprehensive architecture rationalization and engineering / Tony C. Shan, Winnie W. Hua -- 7. A comparative case study of three Korean firms : applying an IT governance framework / Junghoon Lee, Jung Woo Lee, Ja Young Lee -- 8. The impact of ICT governance within Australian companies / Breanna O'Donohue, Graeme Pye, Matthew J. Warren -- 9. Improving ICT governance : a radical restructure using CobiT and ITIL / Mark Toleman, Aileen Cater-Steel, Brian Kissell, Rob Chown, Michael Thompson -- 10. Managing IT security relationships within enterprise control frameworks / Brian Cusack -- 11. Unexplored linkages between corporate governance and IT governance : an evaluation and call to research / Michael A. Borth, Randy V. Bradley -- 12. I-Fit : optimizing the fit between business and IT / Alea Fairchild, Martin Smits, Piet Ribbers, Erik van Geel, Geert Snijder.
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13. Competence of information technology professionals in Internet-based ventures / Tobias Kollmann, Mattias Häsel -- 14. The role of maturity models in IT governance : a comparison of the major models and their potential benefits to the enterprise / G. Philip Rogers -- 15. Governance of software development : the transition to agile scenario / Yael Dubinsky, Avi Yaeli, Yishai Feldman, Emmanuel Zarpas, Gil Nechushtai -- 16. The governance implications when it is outsourced / Anne C. Rouse -- 17. IT portfolio management : a pragmatic approach to implement IT governance / Muralidharan Ramakrishnan -- 18. Applying organizational theories to realize adaptive IT governance and service management / Andrew Dowse, Edward Lewis -- 19. Implementing IT service management : lessons learned from a university IT department / Jon Iden -- 20. A model for IT service strategy / Neil McBride -- 21. An overview of models and standards of processes in the SE, SwE, and IT disciplines / Manuel Mora, Ovsei Gelman, Rory O'Connor, Francisco Alvarez, Jorge Macias-Luevano -- 22. Perspectives of IT-service quality management : a concept for life cycle based quality management of IT-services / Claus-Peter Praeg, Dieter Spath -- 23. Measuring return on investment from implementing ITIL : a review of the literature / Chee Ing Tiong, Aileen Cater-Steel, Wui-Gee Tan -- 24. Integrated product life cycle management for software : CMMI, SPICE, and ISO/IEC 20000 / Dirk Malzahn.
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| Abstract
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"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.
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| Subject
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Information technology-- Management.
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COMPUTERS-- Computer Literacy.
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COMPUTERS-- Computer Science.
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COMPUTERS-- Data Processing.
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COMPUTERS-- Hardware-- General.
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COMPUTERS-- Information Technology.
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COMPUTERS-- Machine Theory.
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COMPUTERS-- Reference.
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Information technology-- Management.
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| Dewey Classification
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004.068
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| LC Classification
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HD30.2.I5287 2009eb
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| Added Entry
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Cater-Steel, Aileen,1954-
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