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" Positively outrageous service : "
T. Scott Gross.
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BL
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| Record Number
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1039249
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| Doc. No
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b793619
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| Main Entry
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Gross, T. Scott.
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| Title & Author
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Positively outrageous service : : how to delight and astound your customers and win them for life /\ T. Scott Gross.
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| Edition Statement
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2nd ed.
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| Publication Statement
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Chicago :: Dearborn Trade Pub.,, ©2004.
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| Page. NO
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xii, 211 pages ;; 23 cm
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| ISBN
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0793188237
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: 9780793188239
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| Notes
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Includes index.
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| Contents
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In the beginning -- More POS stories -- Sam Walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox.
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| Subject
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Customer services.
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| Subject
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Customer services.
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| Dewey Classification
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658.8/12
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| LC Classification
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HF5415.5.G76 2004
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