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" Measuring what matters : "
Rod Napier & Rich McDaniel.
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BL
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| Record Number
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1040432
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| Doc. No
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b794802
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| Main Entry
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Napier, Rodney.
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| Title & Author
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Measuring what matters : : simplified tools for aligning teams and their stakeholders /\ Rod Napier Rich McDaniel.
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| Edition Statement
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1st ed.
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| Publication Statement
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Mountain View, Calif. :: Davies-Black Pub.,, ©2006.
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| Page. NO
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xviii, 386 pages :: illustrations ;; 24 cm
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| ISBN
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08910621140891062130
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: 9780891062110
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9780891062134
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| Bibliographies/Indexes
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Includes bibliographical references (pages 375-377) and index.
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| Contents
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A framework for measurement -- Measuring what matters: exchanging value with stakeholders -- Owners come first: exchanging value with owners -- Customers come first: exchanging value with customers -- Employees come first: exchanging value with employees -- Stakeholders come first: the winning exchange of value -- Power tools for management -- Trust matters: the key to organizational change -- Leadership matters: a case study of a manager -- Teamwork matters: the group management questionnaire -- Performance matters: developmental supervision -- Profit matters: the PEI-Genesis story.
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| Abstract
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"Measuring What Matters demystifies the use of metrics, cuts through the confusion, and lays out a straightforward yet powerful process that translates organizational vision into measures, and measures into action. Immediately actionable at the team level, independent of outside consultants or company-wide commitment, this dynamic tool kit introduces the notion of balanced stakeholder feedback as it details how to identify a team's key stakeholders, determine what each core group values and expects, and assess how well the team and stakeholders meet each other's expectations."--Jacket.
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| Subject
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Management.
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Organizational change.
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Teams in the workplace.
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Management.
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Organizational change.
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Teams in the workplace.
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| Dewey Classification
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658.4/022
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| LC Classification
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HD66.N35 2006
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| Added Entry
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McDaniel, Rich,1950-
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