| Document Type
|
:
|
BL
|
| Record Number
|
:
|
1042329
|
| Doc. No
|
:
|
b796699
|
| Main Entry
|
:
|
Freemantle, David.
|
| Title & Author
|
:
|
The buzz : : 50 little things that make a big difference to delivering world-class customer service /\ by David Freemantle.
|
| Publication Statement
|
:
|
London ;Boston, Mass. :: Nicholas Brealey Pub.,, 2004.
|
| Page. NO
|
:
|
1 online resource (1 volume)
|
| ISBN
|
:
|
1281726044
|
|
|
:
|
: 1857884159
|
|
|
:
|
: 1857889800
|
|
|
:
|
: 9781281726049
|
|
|
:
|
: 9781857884159
|
|
|
:
|
: 9781857889802
|
|
|
:
|
1857883470
|
|
|
:
|
9781857883473
|
| Contents
|
:
|
Acknowledgements; Introduction; The Top Ten; The Famous Five; THE BUZZ FOUNDATION; THE THEATER OF BUZZ; THE HEART OF BUZZ; THE PSYCHOLOGY OF BUZZ; THE FINAL FIVE.
|
| Abstract
|
:
|
Organistaions that excel at service Buzz. Their people are switched on and they make it happen for customers. It is down to all the little things they get right. They focus on what counts and in the world of commerce as well as in public service there is only one person that counts, and that is the customer.
|
| Subject
|
:
|
Customer services.
|
| Subject
|
:
|
BUSINESS ECONOMICS-- Customer Relations.
|
| Subject
|
:
|
Customer services.
|
| Dewey Classification
|
:
|
658.8/12
|
| LC Classification
|
:
|
HF5415.5.F7267 2004eb
|