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" Human resources management in the hospitality industry / "
David K. Hayes, Jack D. Ninemeier.
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BL
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| Record Number
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1042490
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| Doc. No
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b796860
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| Main Entry
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Hayes, David K.
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| Title & Author
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Human resources management in the hospitality industry /\ David K. Hayes, Jack D. Ninemeier.
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| Publication Statement
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Hoboken, N.J. :: John Wiley & Sons,, ©2009.
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| Page. NO
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xiii, 490 pages :: illustrations ;; 25 cm
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| ISBN
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0470084804
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: 0470140607
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: 9780470084809
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: 9780470140604
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Includes bibliographical references and index.
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| Contents
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1: Overview of human resources management -- Introduction to human resources in the hospitality industry -- The legal environment of human resources management -- Human resources management: policies and procedures -- 2: Securing human resources -- Employee recruitment and selection -- First impressions and an ethical foundation -- 3: Human resources in action -- Planning training programs -- Delivering and evaluating training programs -- Compensation programs -- Performance management and appraisal -- Employee health and safety -- 4: Special human resources concerns -- Role of human resources in strategic planning and organizational change -- Critical issues in human resources management -- Human resources: planning for global expansion by Dr. A.J. Singh.
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| Abstract
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"Managing human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models. By making such industry-specific concerns the cornerstone of its approach, Human Resources Management in the Hospitality Industry provides the definitive guide to successfully employing people in a hospitality organization." "The book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues." "Practical and realistic case studies and numerous examples from various hospitality operations bring the material alive. Internet activities, learning objectives, "It's the Law" features, current events discussions, review questions, and other important features also help create a dynamic learning experience for readers."--Jacket.
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| Subject
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Hospitality industry-- Personnel management.
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| Subject
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Hostelería-- Administración de personal.
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Hospitality industry-- Personnel management.
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| Dewey Classification
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647.94068
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| LC Classification
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TX911.3.P4H39 2009
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| Added Entry
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Ninemeier, Jack D.
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