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" Superior customer value in the new economy : "


Document Type : BL
Record Number : 1042508
Doc. No : b796878
Main Entry : Johnson, William C., (William Charles),1954-
Title & Author : Superior customer value in the new economy : : concepts and cases /\ William C. Johnson and Art Weinstein.
Edition Statement : 2nd ed.
Publication Statement : Boca Raton, FL :: CRC Press,, 2004.
Page. NO : xix, 434 pages :: illustrations ;; 25 cm
ISBN : 1574443569
: : 9781574443561
Notes : Revised edition of: Designing and delivering superior customer value / Art Weinstein and William C. Johnson. 1999.
Bibliographies/Indexes : Includes bibliographical references and index.
Subject : Consumer satisfaction.
Subject : Customer services-- Management.
Subject : Consumer satisfaction.
Subject : Consumer satisfaction.
Subject : Customer services-- Management.
Subject : Customer services-- Management.
Dewey Classification : ‭658.8/12‬
LC Classification : ‭HF5415.5‬‭.W442 2004‬
Added Entry : Weinstein, Art.
: Weinstein, Art.
copyhttps://lib.clisel.com/site/catalogue/1042508
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