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" Acquiring, processing, and deploying voice of the customer / "


Document Type : BL
Record Number : 1045381
Doc. No : b799751
Main Entry : Shillito, M. Larry,1939-
Title & Author : Acquiring, processing, and deploying voice of the customer /\ M. Larry Shillito.
Publication Statement : Boca Raton, Fla. :: St. Lucie Press,, ©2001.
Page. NO : xvi, 279 pages :: illustrations ;; 24 cm
ISBN : 1574442902
: : 9781574442908
Bibliographies/Indexes : Includes bibliographical references (page 269) and index.
Abstract : "This VOC guide provides you with a set of breakthrough tools that may be used to obtain and deploy VOC - the techniques required to shape a product or service so that their elements balance customer and company needs while being affordable to both. It describes qualitative and quantitative processes integrated into a system to determine the customer's wants and how you can meet them."--Jacket.
Subject : Customer services-- Management.
Subject : Service à la clientèle-- Gestion.
Subject : Customer services-- Management.
Subject : Customer services-- Management.
Subject : Klantenservice.
Subject : Klantgerichtheid.
Subject : Management.
Dewey Classification : ‭658.8/12‬
LC Classification : ‭HF5415.5‬‭.S545 2001‬
NLM classification : ‭85.40‬bcl
copyhttps://lib.clisel.com/site/catalogue/1045381
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