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" Going beyond Borders: Organizational Citizenship Behavior Redefined. An Expanded Perception within Nigerian Culture "
Andrea, Pauline A.
Keeler, John
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Latin Dissertation
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| Language of Document
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English
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| Record Number
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1051245
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| Doc. No
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TL50362
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| Main Entry
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Andrea, Pauline A.
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| Title & Author
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Going beyond Borders: Organizational Citizenship Behavior Redefined. An Expanded Perception within Nigerian Culture\ Andrea, Pauline A.Keeler, John
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| College
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Regent University
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| Date
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2019
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| Degree
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Ph.D.
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2019
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| Note
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271 p.
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| Abstract
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In the vibrant, progressive conversation of modern organizational communication, this study discusses the organizational citizenship behavior (OCB) theory and challenging nature of in-role and extra-role employee behavior and organizational culture. Communication scholars exploring the OCB concept have generally adhered to the original OCB tenets, with Digman’s (1990) Big Five personality traits, employees’ personal and professional aspirations, and employees’ adherence to seven defined OCB dimensions serving as predictors of OCB. Few scholars have departed from these original principles, but some Nigerian communication scholars have ventured toward two relatively unexplored OCB variables: distributive justice (fair allocation of organizational resources) and workplace spirituality. This study examines these newer concepts and explores the history of the original dimensions of OCB, eventually migrating toward these two more contemporary considerations. Further, existing research overwhelmingly reflects a quantitative approach to exploring the two new variables. Therefore, this study uses an alternative, qualitative research approach to expand the depth of study. While both variables require further research, the results of this study depict their effects on OCB within Nigerian organizations. Employees interviewed generally view distributive justice as an impetus for OCB. While workplace spirituality may not have a profound effect on OCB, employees’ personal spirituality does serve as an impetus for organizational commitment. This study demonstrates the narrative that the OCB construct is a living document integrated into contemporary organizational culture and seeks to provide Nigerian organizational leaders with recommendations for revolutionizing organizational culture by supporting positive, rewarding employer/employee dichotomies for employee empowerment and greater organizational commitment.
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| Descriptor
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African Studies
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Behavioral psychology
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Communication
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Organizational behavior
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| Added Entry
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Keeler, John
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| Added Entry
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Regent University
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