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" Understanding the Complexities of Water, Sanitation & Hygiene Systems through Local Stakeholder Perspectives "
Valcourt, Nicholas Routhier
Javernick-Will, Amy
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BL
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| Record Number
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1026464
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| Doc. No
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b780834
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| Main Entry
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Ursiny, Timothy E.
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| Title & Author
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The coward's guide to conflict : : empowering solutions for those who would rather run than fight /\ Tim Ursiny.
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| Publication Statement
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Naperville, Ill. :: Sourcebooks,, ©2003.
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| Page. NO
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xx, 282 pages :: illustrations ;; 23 cm
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| ISBN
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1402200552
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: 9781402200557
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| Bibliographies/Indexes
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Includes bibliographical references (pages 275-276) and index.
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| Contents
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You're not the only one out there who hates conflict -- Take the coward test -- Seven choices you can make in conflict -- The top 10 reasons people avoid conflict -- Why change? -- How to motivate yourself to deal with conflict -- The secret for motivating yourself to face conflict -- Confronting your fear one step at a time -- How to make conflict less frightening quickly -- How your integrity can help you face conflict -- Understanding when conflict is actually a good thing -- Building your knowledge, skills, and confidence -- Common causes of conflict -- We'd be fine if they weren't so different! -- Why people only think that they are angry (often they're not!) -- Five ways to listen and why people don't use them -- Four communication patterns to use if you want to keep fighting -- Don't assume the position. -- The role of selfishness -- If common sense is so common, then why don't they have it? -- You've got the tools, you've got the talent: techniques to handle any conflict -- The truth and nothing but the truth -- Discussing wants, fairness, and integrity -- Assertiveness, coward style -- Avoiding the top 10 mistakes made when dealing with upset people -- Talking about how you are talking -- The lesson of the swaying trees: embracing conflict -- Putting it all together: a step-by-step approach for dealing with conflict.
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| Abstract
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Presents a step-by-step approach to handling conflicts and provides information on motivation, building knowledge, skills, and confidence, and why people avoid conflict.
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| Subject
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Conflict management.
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Interpersonal conflict.
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Conflict (Psychology)
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Interpersonal Relations.
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Conflict management.
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Interpersonal conflict.
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| Dewey Classification
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303.6
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| LC Classification
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BF637.I48U76 2003
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| NLM classification
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BF 637.I48 U82 2003
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