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" A Qualitative Study of New Nurse Graduates and Experienced Nurses Perception of Incivility in the Workplace "


Document Type : Latin Dissertation
Language of Document : English
Record Number : 1104157
Doc. No : TLpq2198650354
Main Entry : Dinneen, Richard
: Reynolds-Milon, Felita A.
Title & Author : A Qualitative Study of New Nurse Graduates and Experienced Nurses Perception of Incivility in the Workplace\ Reynolds-Milon, Felita A.Dinneen, Richard
College : Northcentral University
Date : 2019
student score : 2019
Degree : Ed.D.
Page No : 125
Abstract : The purpose of this qualitative case study was to explore the relationship between new nurse graduates (NNGs), their intent to remain in the profession and their experiences of incivility/hazing by experienced nurses (ENs). The problem was the lack of data describing the incivility that NNGs report coming from ENs that then leads to the NNG job dissatisfaction and resignation from the perspective of the NNG. The sample was purposefully selected from a population of nurses to include a total of five NNGs and five EN participants from two rural Mississippi clinical sites. Qualitative data collection included an analysis of the focus group data, review of answers from open-ended questions, and review of additional comments or topics of concerns from participants. Three themes emerged from the collection of data. The themes are labeled as (a) lack of education, (b) upward bullying, and (c) toxic environment. Recommendations for practice included ensuring the perception of nurse work roles among NNGs and ENs are positively taught in an academic setting prior to nurses working in clinical setting and examination of the impact of nurse residency and mentorship programs by nurse leaders as effective transition programs that help NNGs build relationships, improve commitment, develop professionalism, and achieve confidence in clinical settings. Recommendations for future research included (a) identification of work environments that support successful transition of NNGs into practice and promote job satisfaction; (b) replicate the study within larger organizations to increase professional recognition, separate marginal performers, bullies and culture assassins, and implementation of systems for the right people to be placed in the right role; and (c) conduct a quantitative study to explore the perception of uncivil behavior between male and female nurses utilizing the transformation leadership process.
Subject : Educational leadership
: Management
: Nursing
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