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" Brilliant customer service "
Debra Stevens
| Document Type
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BL
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| Record Number
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582048
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| Doc. No
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b411267
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| Main Entry
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Stevens, Debra
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| Title & Author
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Brilliant customer service\ Debra Stevens
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| Publication Statement
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Harlow, England :: Prentice Hall,, c2010
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| Page. NO
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1 online resource (xix, 187 p.) :: ill
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| ISBN
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9780273738077 (pbk.)
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0273738070 (pbk.)
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| Bibliographies/Indexes
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Includes bibliographical references and index
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| Contents
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Customers have changed -- The cornerstones of brilliant customer service -- Make 'virtual' service brilliant customer service -- Use the 'emotional scale' to create loyalty and trust -- Read between the lines : silence is never golden! -- How to handle any complaint -- How to say 'no' and still keep the customer -- How to offer more -- Seven ways to 'wow' your customers
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| Subject
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Customer relations
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| Subject
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Customer services
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| LC Classification
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HF5415.5.S7376 2010
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| Added Entry
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Ohio Library and Information Network
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