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" Process consulting : "
Alan Weiss.
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BL
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| Record Number
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585481
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| Doc. No
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b414700
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| Main Entry
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Weiss, Alan,1946-
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| Title & Author
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Process consulting : : how to launch, implement, and conclude successful consulting projects : powerful techniques for the successful practitioner /\ Alan Weiss.
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| Publication Statement
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San Francisco :: Jossey-Bass/Pfeiffer,, c2002.
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| Series Statement
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The ultimate consultant series
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| Page. NO
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xv, 191 p. :: ill. ;; 25 cm.
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| ISBN
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0787955124 (alk. paper)
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: 9780787955120 (alk. paper)
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| Bibliographies/Indexes
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Includes bibliographical references (p. 183-186) and index.
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| Contents
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Conditions for a Successful Intervention: Stacking the Deck in Consulting Is Not Cheating -- Educating the Buyer -- Meeting Key Players -- Avoiding Environmental and Political Land Mines -- Wading Right In: Ten Steps to Launch -- Gathering Intelligence: Strategy: Ensuring That Data Does Not Equal Intelligence -- Challenging Basic Premises -- Ensuring Alternative Sources of Information -- Avoiding Intimidation--Yours and Theirs -- Walking the Confidentiality Tightrope -- Gathering Intelligence: Tactics: Ensuring That Information Does Not Equal Intelligence -- How to Focus a Focus Group -- The Balance Sheet on Focus Groups -- How to Conduct an Interview -- How to Create and Implement Surveys -- Staffing a "Hot Line" -- How to Observe (and See What Others Don't) -- Coaching Key People: Coaches Offer Candid Advice, Not Cockeyed Certifications -- Observational Coaching -- Establishing the Rules of Engagement -- Providing Effective Feedback -- When More Than One Coach Is Required -- The Illness Called "Depression" -- Culture Change and Change Management: You Are Not the Change Agent, No Matter What They're Paying You -- The Elements of "Culture" -- Creating Exemplars and Avatars -- Reinforcing Change -- The Real Change Agents at Work -- Overcoming Resistance -- An Interlude: Managing Misfortune: If You Can't Stand the Chaos, Get Out of the Maelstrom -- Scope Creep Denied -- Two Lines of Defense -- Unforeseen Dramatic Events -- Sabotage -- Ugh! Failure!! -- Learning Lessons: Creating Dynamic Instruction -- Learning Objectives as Outcomes.
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| Subject
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Business consultants.
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| LC Classification
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HD69.C6W463 2002
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