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" Disagreements, disputes, and all-out war : "
Gini Graham Scott
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BL
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| Record Number
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586491
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| Doc. No
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b415710
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| Main Entry
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Scott, Gini Graham
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| Title & Author
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Disagreements, disputes, and all-out war : : 3 simple steps for dealing with any kind of conflict /\ Gini Graham Scott
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| Publication Statement
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New York :: AMACOM, American Management Association,, c2008
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| Page. NO
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xiii, 226 p. :: ill. ;; 23 cm
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| ISBN
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0814480632
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: 9780814480632
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| Notes
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Includes index
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| Bibliographies/Indexes
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Includes bibliographical references and index
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| Contents
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Managing conflict with the E-R-I model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities
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| Subject
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Conflict management
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Interpersonal conflict
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Conflict (Psychology)
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| Dewey Classification
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303.6/9
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| LC Classification
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HD42.S356 2008
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HD42.S356 2008
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