| Document Type
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BL
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| Record Number
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587664
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| Doc. No
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b416883
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| Main Entry
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VanDuinkerken, Wyoma
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| Title & Author
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Leading libraries : : how to create a service culture /\ Wyoma vanDuinkerken and Wendi Arant Kasper
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| Page. NO
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xvii, 167 pages :: illustrations ;; 23 cm
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| ISBN
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9780838913123 (print : alk. paper)
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: 0838913121 (print : alk. paper)
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| Bibliographies/Indexes
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Includes bibliographical references (pages 153-161) and index
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| Contents
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Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries
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| Abstract
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The authors explore the act of leading in libraries, with a focus on the acts and behaviors that manifest. They also explore how such actions are derived from individual interactions with others, and how they impact a larger organization. Consideration is given to the value of strategic planning, and the importance of formalizing service leadership in processes and policies
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| Subject
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Public services (Libraries)
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| Subject
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Library personnel management
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| Subject
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Leadership
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| Subject
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Customer relations
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| Dewey Classification
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025.5
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| LC Classification
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Z711.V36 2015
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| Added Entry
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Kaspar, Wendi Arant
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