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" ITIL Foundation exam study guide / "


Document Type : BL
Record Number : 589298
Doc. No : b418517
Main Entry : Morris, Helen, (IT consultant)
Title & Author : ITIL Foundation exam study guide /\ Helen Morris, Liz Gallacher
Series Statement : Sybex serious skills
Page. NO : 1 online resource (371 pages)
ISBN : 9781119942757
: 1119942756
: : 9781119943631 (electronic bk.)
: : 1119943639 (electronic bk.)
: : 9781119943648 (ebk.)
: : 1119943647 (ebk.)
: : 9781119943655 (ebk.)
: : 1119943655 (ebk.)
Notes : Includes index
Contents : Service management as a practice -- Understanding service strategy -- Service strategy processes -- Understanding service design -- Service level management : aligning IT with business requirements -- The other service design processes -- Service design roles -- Understanding service transition and the change management processes -- Service transition processes -- Delivering the service : the service operation lifecycle stage -- The major service operation processes -- The other service operation processes -- Understanding continual service improvement
Subject : Information technology-- Management, Study guides.
Subject : Information technology projects-- Management, Study guides.
Subject : Electronic data processing personnel-- Certification.
LC Classification : ‭HD30.2‬
Added Entry : Gallacher, Liz.
copyhttps://lib.clisel.com/site/catalogue/589298
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