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" Who's your Gladys? : "


Document Type : BL
Record Number : 598862
Doc. No : b428081
Main Entry : Suttle, Marilyn
Title & Author : Who's your Gladys? : : how to turn even the most difficult customer into your biggest fan /\ Marilyn Suttle and Lori Jo Vest
Page. NO : xiii, 224 pages ;; 24 cm
ISBN : 9780814414392
: : 0814414397
Bibliographies/Indexes : Includes bibliographical references and index
Contents : Professional movers: who's your Gladys? -- The Canfield Companies: where's my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea service tells the story -- ISCO Industries: a good manhole is hard to find -- The Green Company: who's going up the ladder? -- Preston Wynne Spa: massaging egos -- ClearVision Optical: SurveyMonkey around -- Sky Lakes Medical Center: take, don't tell -- Communicore Visual Communications: the happy challenge -- A final review -- The practical points -- Recommended "who's your Gladys?" resources
Subject : Customer services
Subject : Customer relations
Subject : Interpersonal relations
Subject : Customer services, Case studies
Subject : Customer relations, Case studies
Dewey Classification : ‭658.8/12‬
: ‭338.761‬
LC Classification : ‭HF5415.5‬‭.S885 2009‬
Added Entry : Vest, Lori Jo
Parallel Title : Who is your Gladys?
copyhttps://lib.clisel.com/site/catalogue/598862
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