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" Working with groupware : "
J.H. Erik Andriessen
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BL
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| Record Number
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603666
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| Doc. No
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b432885
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| Main Entry
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Andriessen, J. H. Erik
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| Title & Author
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Working with groupware : : understanding and evaluating collaboration technology /\ J.H. Erik Andriessen
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| Publication Statement
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London ;New York :: Springer,, ©2003
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| Series Statement
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Computer supported cooperative work
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| Page. NO
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xiii, 190 pages :: illustrations ;; 24 cm
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| ISBN
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185233603X
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: 9781852336035
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| Bibliographies/Indexes
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Includes bibliographical references (pages 163-180) and indexes
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| Contents
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pt. I. Human interaction and collaboration technology. 1. Social processes and support tools : The changing world of work ; Interaction, collaboration and group work ; What is collaboration technology? ; Setting the scene ; A classification of tools ; Organisational imbedding -- 2. Implications of collaboration technology : Adoption and use of collaboration technology ; Collaboration technology, task content and performance ; Collaboration technology and interpersonal communication ; Collaboration technology, group interaction and performance ; Collaboration technology and organisational processes ; General societal effects -- 3. The role of technology in society : Four perspectives ; Technological and organisational imperative ; Contingency perspective ; Strategic choice perspective ; Emergent structures perspective ; A combination: structuration theory ; The theory in general ; The role of technology -- pt. II. Theories for understanding and evaluation : 4. Technology acceptance ; Theories of individual performance ; Action theory and cognitive processes ; Situated action theory ; Motivation theories ; Technology acceptance model ; External variables ; Individual characteristics ; Job and task characteristics ; Situational constraints ; Innovation characteristics ; Summarising the technology acceptance models -- 5. System match theories : Characteristics of collaboration technology ; Media choice and media richness theory ; System, task fit: task dimensions and task types ; System, context fit: Social influence theory ; Conclusions concerning match-models -- 6. Group processes : From individual to group work ; Activity theory ; Groups and teams ; Groupness as a variable ; Team effectiveness ; Group evolution ; Interpersonal communication ; Mediated communication ; Interpersonal communication processes ; Achieving common ground and awareness ; Co-operation and competition ; Co-ordination ; Group maintenance: trust and cohesion ; Trust ; Cohesion and social identity ; Knowledge sharing and learning -- 7. Innovation and implementation : Diffusion and adoption of new technologies ; Design and introduction processes ; Appropriation and adaptive structuration theory -- 8. Integration for evaluation : Theories and heuristic models ; Integrated models ; The individual user perspective ; The co-operative work perspective ; The organisational tool adoption perspective ; Design requirements and evaluation criteria ; A design oriented evaluation process ; Ten guidelines -- Appendixes : 1. Evaluation issues ; 2. Effective teams ; 3. Examples of assessment tools
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| Abstract
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"This book looks at the social aspects of how virtual and geographically dispersed groups work together using information and communication tools (groupware). It introduces the basic concepts and brings together ideas from various disciplines to provide an integrated approach to the evaluation and design of groupware technology." "Key topics include: why some collaboration technologies succeed and others fail, the conditions needed for successful collaboration, and how to take a systematic, user-oriented, design-related approach to the evaluation of computer supported collaboration." "Primarily intended for undergraduate and postgraduate students studying Information and Communication Technology, Human-Computer Interaction, Communication Sciences, Human Factors, Interface Design and Multimedia Systems, this book will also be of interest to researchers, practitioners and lecturers in social and organisational sciences."--Jacket
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| Subject
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Human-computer interaction
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| Subject
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Groupware (Computer software)
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| Subject
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Computer networks
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| Dewey Classification
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004/.01/9
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| LC Classification
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QA76.9.H85A65 2003
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