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" Service systems management and engineering "


Document Type : BL
Record Number : 618941
Doc. No : dltt
Main Entry : Chang, C. M., (Ching Ming),1935-
Title & Author : Service systems management and engineering : creating strategic differentiation and operational excellence /\ C. M. Chang.
Publication Statement : Hoboken, N.J. :: John Wiley & Sons,, c2010.
ISBN : 9780470423325
: : 0470423323
Bibliographies/Indexes : Includes bibliographical references and index.
Subject : Systems engineering.
Subject : Management information systems.
Subject : Service industries-- Information technology-- Management.
Added Entry : Wiley Online Library (Online service)
copyhttps://lib.clisel.com/site/catalogue/618941
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