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" How to talk so people listen : "
Sonya Hamlin.
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BL
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| Record Number
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621618
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| Doc. No
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dltt
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| Main Entry
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Hamlin, Sonya.
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| Title & Author
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How to talk so people listen : : the real key to job success /\ Sonya Hamlin.
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| Edition Statement
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1st ed.
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| Publication Statement
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New York :: Harper & Row,, c1988.
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| Page. NO
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xvi, 265 p. ;; 25 cm.
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| ISBN
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0060156694
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: 9780060156695
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0060156594
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| Notes
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Includes index.
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| Contents
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What's the Problem? Why We Don't Communicate Well in the Workplace -- What This Book is About -- How Do I Know? -- Why We Have Such a Hard Time Communicating -- Where It Begins -- How It Develops -- What We Want -- What Motivates Work -- Status -- Usefulness -- Affection/Acceptance -- Money/Security -- Our Public Image -- What Works, What Doesn't and Why -- What We Already Know -- Basic Work Personalities -- Achievers -- Affiliators -- Influencers -- Using the Work Types -- A Predominance of Achievers -- The Basics of Communicating: Why and How People Listen -- Telling and Listening -- The One-sided Nature of Telling -- Listening Is Work -- Motivation -- What Makes People Listen -- Self Interest -- Who's Telling -- How They Tell It -- The New Techniques of Telling -- Basic Techniques of Television Communication -- Communication Consequences of TV -- Implications for Business Communication -- Verbal vs. Non-Verbal Communication -- How We Communicate -- Common Obstacles to Communication -- How People Feel About Learning -- Language -- Getting Ready to Communicate: Fore-thought for Strategies -- Developing Strategies -- What Goes Wrong and Why -- Where We Get Stuck -- Fore-Thought -- Who Is Your Audience? -- What You Know, What You Need -- The Fore-Thought Chart -- The Basic Idea -- The Process -- Objective Goals -- Emotional Needs -- Probable Expectations -- A Chart for the Summoned -- Fore-Thought Check-List -- Forethought for Larger Audiences -- Structuring and Organizing Business Encounters -- Preparation.
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| Abstract
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This book explains how to communicate successfully so people listen, understand, and are persuaded. It is a comprehensive guide to every aspect of communicating in the workplace and beyond.
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| Subject
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Business communication.
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| Subject
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Oral communication.
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| Subject
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Persuasion (Psychology)
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| LC Classification
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HF5718.H284 1988
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