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" Designing the customer-centric organization : "
Jay R. Galbraith
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BL
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| Record Number
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634600
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| Doc. No
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dltt
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| Main Entry
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Galbraith, Jay R
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| Title & Author
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Designing the customer-centric organization : : a guide to strategy, structure, and process /\ Jay R. Galbraith
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| Edition Statement
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1st ed
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| Publication Statement
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San Francisco :: Jossey-Bass,, c2005
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| Series Statement
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The Jossey-Bass business & management series
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| Page. NO
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xvi, 184 p. :: ill. ;; 24 cm
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| ISBN
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0787979198 (alk. paper)
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| Bibliographies/Indexes
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Includes bibliographical references (p. 173) and index
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| Contents
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Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes
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| Subject
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Customer relations-- Management, Handbooks, manuals, etc
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| Subject
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Strategic planning, Handbooks, manuals, etc
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| Dewey Classification
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658.8/12
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| LC Classification
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HF5415.5.G345 2005
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