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" The ultimate Six Sigma : "
Keki R. Bhote.
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BL
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| Record Number
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636321
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| Doc. No
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dltt
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| Main Entry
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Bhote, Keki R.,1925-2013.
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| Title & Author
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The ultimate Six Sigma : : beyond quality excellence to total business excellence /\ Keki R. Bhote.
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| Publication Statement
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New York :: AMACOM/American Management Association,, c2002.
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| Page. NO
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xxxvi, 404 p. :: ill. ;; 26 cm.
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| ISBN
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0814406777
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: 9780814406779
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| Bibliographies/Indexes
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Includes bibliographical references and index.
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| Contents
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Foreword / Robert W. Galvin -- Preface: Blossoming of the Ultimate Six Sigma -- Pt. 1. Definitions and Concepts -- 1. What Is Six Sigma? -- 2. Need, Objectives, and Benefits of the Ultimate Six Sigma -- 3. Origin, Development, and Renewal of Motorola's Six Sigma -- 4. Hyped Six Sigma: From the Pure Six Sigma to the Sick Sigma -- 5. Scope, Structure, and Methodology of the Ultimate Six Sigma -- Pt. 2. Ultimate Six Sigma -- Twelve Areas of Business Excellence -- 6. From Mere Customer Satisfaction to Customer Loyalty -- 7. From Stifling Micromanagement to Inspirational Leadership -- 8. From Taylorism to Empowerment Creation in the Organization -- 9. From Passivity and Boredom Among Employees to Industrial Democracy -- 10. From Traditional Indicators to Robust Metrics -- 11. From Obsolete Tools of the Twentieth Century to the Powerful Tools of the Twenty-First Century -- 12. From Historic Levels to Designs in Half the Time With Half the Defects, Half the Costs, and Half the Manpower -- 13. From a Customer-Supplier Win-Lose Contest to a Win-Win Partnership for the Entire Supplier Chain -- 14. From Second-Class Citizen to Manufacturing as a Major Contributor to Business Excellence -- 15. Field Operations: From an Appendage to a Maximum Service to Downstream Stakeholders -- 16. From the Black Hole of Little Accountability to Service as a Productivity Contributor -- 17. From Mediocrity to World-Class Results.
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| Subject
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Process control.
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| Subject
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Six sigma (Quality control standard)
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| LC Classification
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TS156.8.B49 2002
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