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" Service quality in leisure and tourism / "
Christine Williams and John Buswell
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BL
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| Record Number
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638214
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| Doc. No
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dltt
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| Main Entry
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Williams, Christine,1951-
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| Title & Author
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Service quality in leisure and tourism /\ Christine Williams and John Buswell
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| Page. NO
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ix, 230 pages :: illustrations ;; 25 cm
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| ISBN
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0851995411
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: 9780851995410
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| Bibliographies/Indexes
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Includes bibliographical references (pages 209-222) and index
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| Abstract
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"This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. It examines the characteristics of service delivery and their implications for the management of service quality in the leisure and tourism industry. Suitable for students, researchers and leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and management of service delivery and critically evaluates the various quality management methods, systems, techniques and approaches that can be applied to the leisure and tourism business environment."--Jacket
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| Subject
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Tourism
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Leisure industry
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Quality assurance
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Assurance qualité
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Loisirs - Industrie
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Tourisme
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| Dewey Classification
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338.4791
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910/.68/4
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| LC Classification
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G155.A1W488 2003
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| Added Entry
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Buswell, John
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