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" Quality makes money / "
Pat Townsend and Joan Gebhardt
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BL
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| Record Number
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638712
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| Doc. No
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dltt
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| Main Entry
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Townsend, Patrick L
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| Title & Author
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Quality makes money /\ Pat Townsend and Joan Gebhardt
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| Publication Statement
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Milwaukee :: American Society for Quality, Quality Press,, 2005, c2006
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| Page. NO
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xv, 152 p. ;; 23 cm
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| ISBN
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0873896602 (alk. paper)
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: 9780873896603 (alk. paper)
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| Bibliographies/Indexes
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Includes bibliographical references (p. 141-142) and index
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| Contents
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Chapter 1: A Complete Quality Process -- Chapter 2: The Economic Case for Quality -- Chapter 3: Active Commitment at the Top -- Chapter 4: Leading with Confidence -- Chapter 5: The Ins and the Outs of Participation -- Chapter 6: Investing in the Future -- Chapter 7: Progress and Possibilities -- Chapter 8: Celebrate Good Times! -- Chapter 9: As I Was Saying -- Chapter 10: Now What?
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| Abstract
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"This book describes a pragmatic set of steps that make it possible for an organization of any type to engage every person on its payroll in its complete continual improvement effort. The authors' intention is to re-energize the "Quality Revolution" in the United States by giving organizations a realistic option for tapping into the talent already on their payrolls. The book presents not only logical theory but also a real-life, full-scale success story as a model."--BOOK JACKET
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| Subject
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Total quality management
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| Subject
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Total quality control
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| LC Classification
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HD62.15.T694 2006
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